All sales are FINAL and cannot be canceled once placed. We do accept returns or exchanges due to sanitary reasons.
Once your order is placed we cannot cancel your order.
Tatalashes is not responsible for any packages that are delayed due to mishandling by carrier (we ship with USPS), undeliverable addresses, weather, incorrect contact information for all shipments. *We do offer shipping protection as an extra service for our customers. Please click here to read more or just keep reading down below. Once your package has left Tatalashes facility, we are not liable for any damaged, delayed or lost packages. If your package says delivered, but did not receive package or shipping status has not updated, please contact USPS directly and file a claim with them by calling 1(800) 275-8777, be sure to have your tracking number on hand.
Customers are responsible for inputting the correct information for the order's billing and shipping address. Always double check your address for any mistakes or missing apartment numbers. Since we process all orders fairly quickly any requests for address changes will not be guaranteed. Undeliverable addresses include: missing PO Box Numbers, incomplete addresses, undeliverable addresses or return to sender.
If the shipping address provided is incorrect and the package is delivered back to our facility, you are responsible for the extra shipping fee for us to ship it again.
ADD SHIPPING PROTECTION WITH ROUTE AT CHECKOUT
Tatalashes is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order gets lost in transit or is damaged upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout. Shipping protection is optional but highly recommended. If you choose to opt out of shipping protection and your order gets lost or damaged, we are not responsible.
*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.
Lost or stolen package? Click here to file a claim.
WHERE DO YOU SHIP FROM?
Santa Clara, California
HOW MUCH IS SHIPPING?
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of package
- Selected shipping method (First class shipping is cheaper but is not insured. Priority shipping is more expensive but faster and comes insured in case your package gets lost or stolen)
- Destination of package
HOW LONG DOES SHIPPING TAKE?
We always ship first class, our shipping is very fast. Usually takes 2-5 days (not including processing time). Please allow 1-3 days for processing time.
We ship Monday through Friday.
NOTE: During restocks, holidays, sales & new releases, there can be an additional 3-5 business days of processing time.
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- What delivery method you select
Any inquiries regarding the exact location of your package should be made to USPS directly. Our customer service agents only have as much information as can be seen by you through your tracking number.
Please allow 7-21 business days for International orders. Once your order is outside of the US, it is your responsibility to track your order. We are not responsible for custom fees that are charged by your local post office/government. We also do not provide any refunds for these fees because they are not applied by our behalf. Please check with your local post office/government for a fee chart. If any questions regarding your order, please contact your local post office.
HOW DO I TRACK MY ORDER?
Please allow between 1-2 business days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add firstname.lastname@example.org to your safe sender’s list. Also, if you input your cell phone number, please check your texts for your confirmation number.